Social Media Service Account Management Policy
Policy Preamble
This Social Media Service Account Management Policy (“Policy”) outlines the principles, scope, and governance framework under which social media-related services are provided by the Service Provider.
This Policy is published to ensure transparency, operational clarity, and risk management when delivering social media account management and related services across third-party platforms.
This Policy is non-contractual, subject to change without notice, and applies to all users, clients, and third parties engaging with the Service Provider’s social media services.
Policy Summary (Non-Binding Overview)
- This Policy is informational only and does not create a contract
- All services are provided on a reasonable-efforts basis
- The Service Provider may refuse, suspend, or withdraw services at any time
- No guarantees are provided regarding performance, reach, or outcomes
- Clients remain responsible for content legality, compliance, and platform rules
- The Policy may be updated at any time without notice
- Governing law and jurisdiction: Kingdom of Bahrain
This summary is provided for convenience only. The full Policy below prevails.
Article 1 – Purpose of the Policy
1.1 Policy Objective
This Policy sets out the general principles, scope, and governing approach under which social media account management services are provided by the Service Provider. It is intended to promote clarity, transparency, and consistency in how such services are offered, administered, and managed across applicable social media platforms.
1.2 Informational Nature
This Policy is published for informational and governance purposes only. It does not constitute a contract, service-level agreement, partnership, agency relationship, or legally binding commitment between the Service Provider and any client, customer, or third party.
1.3 Scope of Coverage
This Policy applies to all social media-related services provided by the Service Provider, including but not limited to account setup, access management, content coordination, publishing support, advisory services, and administrative actions performed on behalf of clients across third-party platforms.
1.4 Service Provider Discretion
All services described or referenced in this Policy are delivered on a discretionary and reasonable-efforts basis. The Service Provider reserves full discretion in determining how, when, and to what extent such services are performed, subject to internal policies, operational considerations, platform rules, and applicable laws.
1.5 No Reliance or Guarantee
Clients and users shall not rely on this Policy as a guarantee of service availability, continuity, performance outcomes, engagement levels, platform access, or account growth. Outcomes related to social media platforms are inherently dependent on third-party systems beyond the Service Provider’s control.
1.6 Precedence and Interpretation
In the event of any inconsistency between this Policy and any informal communication, marketing material, proposal, or discussion, this Policy shall prevail for governance and interpretative purposes unless expressly stated otherwise by the Service Provider in writing.
Article 2 – Policy Applicability
2.1 Application of the Policy
This Policy applies to all social media service account management activities provided by the Service Provider, whether such services are delivered on an ongoing, ad-hoc, trial, complimentary, pilot, or commercial basis.
2.2 Covered Services
The Policy governs services including, but not limited to:
- Social media account setup, configuration, and administration
- Access and role management
- Content coordination, publishing, and moderation support
- Advisory, strategic, or consultative input related to social media usage
- Interaction with third-party platforms on behalf of clients, where applicable
2.3 Covered Platforms
This Policy applies to services involving any third-party social media or digital platforms, including but not limited to Meta platforms (Facebook, Instagram), X (formerly Twitter), LinkedIn, TikTok, YouTube, and any future platforms introduced or supported at the Service Provider’s discretion.
2.4 Non-Exclusivity
The Service Provider retains the unrestricted right to provide similar or identical services to other clients, including competitors, and nothing in this Policy shall be construed as creating exclusivity, priority, or preferential treatment.
2.5 Exclusions
Unless expressly confirmed in writing by the Service Provider, this Policy does not apply to:
- Paid advertising spend or media buying commitments
- Platform-specific guarantees or service-level assurances
- Legal, regulatory, or compliance advisory services
- Crisis management, public relations, or reputation recovery services
- Platform enforcement appeals or dispute resolution
2.6 Geographical and Jurisdictional Scope
This Policy applies regardless of the client’s location and across all jurisdictions in which services are provided, subject to applicable laws and platform-specific restrictions.
2.7 Client Acknowledgment
Engagement with the Service Provider’s social media services, continued use of such services, or reliance on outputs produced under such services shall constitute acknowledgment of the applicability of this Policy.
Article 3 – Definitions & Interpretations
3.1 Definitions
For the purposes of this Policy, the following terms shall have the meanings set out below, unless the context requires otherwise:
- a) Service Provider
The entity publishing this Policy and providing social media service account management services, including its employees, representatives, contractors, and authorized agents. - b) Client / Customer
Any individual, company, entity, or representative that requests, receives, or benefits from the Service Provider’s social media services, whether formally engaged or otherwise. References to Client include any user, account holder, or beneficiary of the Services. - c) Social Media Accounts
Any account, page, profile, channel, business manager, advertising account, or similar digital presence on a third-party platform used for content publishing, engagement, or brand representation. - d) Content
Any text, image, video, audio, graphic, link, hashtag, advertisement, comment, message, or other material submitted, created, modified, scheduled, published, or managed as part of the services. - e) Credentials
Any username, password, access token, role assignment, two-factor authentication method, or other security mechanism used to access a social media account or related platform tools. - f) Third-Party Platforms
External platforms, service providers, software, applications, tools, or systems not owned or controlled by the Service Provider, including social media networks and associated APIs. - g) Services
Any social media account management, administrative, advisory, or support activity performed by the Service Provider under this Policy. - h) Business Days
Days on which the Service Provider is operational, excluding weekends, public holidays, and periods of planned or unplanned service interruption. - i) Reasonable Efforts
Commercially reasonable actions taken by the Service Provider based on available resources, information, platform functionality, and operational priorities, without obligation to achieve a specific outcome.
3.2 Interpretation Principles
Unless the context otherwise requires:
- Headings are for convenience only
- Singular includes plural and vice versa
- “Including” is non-exhaustive
- Platform references include successors
- Law references include amendments
3.3 Discretion in Interpretation
The Service Provider retains sole discretion in the interpretation and application of this Policy.
Article 4 – Nature of the Service
4.1 General Nature
The social media services provided by the Service Provider are administrative, operational, and advisory in nature. Such services are intended to support clients in managing their social media presence but do not constitute representation, endorsement, or assumption of control over the client’s business, brand, or public communications.
4.2 No Agency or Representation
Nothing in this Policy shall be construed as creating an agency, partnership, joint venture, fiduciary, employment, or representative relationship between the Service Provider and any client. The Service Provider does not act as an authorized spokesperson or legal representative of the client unless expressly and separately agreed in writing.
4.3 Advisory vs. Execution
Where advisory input, recommendations, or strategic suggestions are provided, the final decision-making authority remains solely with the client. Any execution of activities by the Service Provider is performed based on instructions, available information, and operational discretion, without assuming responsibility for the underlying business decisions.
4.4 No Assumption of Legal or Regulatory Responsibility
The Service Provider does not provide legal, regulatory, or compliance advice and does not assume responsibility for ensuring that client content, messaging, or activities comply with applicable laws, regulations, industry standards, or platform-specific rules.
4.5 Platform Dependency
All services are inherently dependent on the functionality, availability, policies, and enforcement mechanisms of third-party platforms. The Service Provider has no control over, and accepts no responsibility for, platform decisions, restrictions, suspensions, algorithm changes, or feature availability.
4.6 Service Limitations
Services are provided on a reasonable-efforts basis and may be subject to operational limitations, resource availability, platform constraints, or internal prioritization. The Service Provider does not guarantee continuity, timing, frequency, or outcomes of any social media activity.
Article 5 – Account Ownership & Access
5.1 Account Ownership
All social media accounts remain the sole responsibility and ownership of the client, unless expressly agreed otherwise in writing. The Service Provider does not claim ownership, custody, or permanent control over any client account, page, or digital asset.
5.2 Access Provisioning
Clients are responsible for providing appropriate access to social media accounts through platform-approved mechanisms (such as role-based access, business managers, or delegated permissions). The Service Provider reserves the right to refuse the use of shared credentials or insecure access methods.
5.3 Credential Handling
Where access credentials are provided, they shall be treated on a best-efforts basis for operational use only. The Service Provider does not guarantee the confidentiality, availability, or integrity of credentials where such credentials are managed, stored, or transmitted via third-party platforms.
5.4 Right to Limit or Revoke Access
The Service Provider reserves the unrestricted right, at its sole discretion, to limit, suspend, or revoke access to any social media account or platform where:
- Continued access poses a security or compliance risk
- Platform policies are breached or at risk of breach
- Instructions are unclear, conflicting, or inappropriate
- Required access is not provided in a timely manner
5.5 Client Security Responsibilities
Clients remain fully responsible for:
- Account security settings
- Multi-factor authentication configuration
- User access management beyond the Service Provider
- Any unauthorized access or activity originating outside the Service Provider’s control
5.6 Platform-Imposed Restrictions
The Service Provider shall not be responsible for access limitations, suspensions, or removals imposed by third-party platforms, including those resulting from platform audits, policy changes, or enforcement actions.
Article 6 – Content Management & Posting
6.1 Content Scope
Content managed or published by the Service Provider may include text, images, videos, graphics, captions, hashtags, comments, replies, and other media formats, as determined appropriate by the Service Provider based on platform capabilities and operational considerations.
6.2 Content Source and Accuracy
Clients are solely responsible for the accuracy, legality, originality, and completeness of any content, information, or materials provided to the Service Provider. The Service Provider does not verify factual accuracy, intellectual property rights, or regulatory compliance of client-supplied content.
6.3 Right to Refuse or Modify Content
The Service Provider reserves the unrestricted right, without obligation to justify, to refuse, edit, delay, remove, or decline to publish any content that, in its judgment:
- Violates platform rules or applicable laws
- Poses reputational, legal, or operational risk
- Is misleading, offensive, inappropriate, or unclear
- Conflicts with internal policies or ethical standards
6.4 Approval and Posting Timing
Any content approval processes, timelines, or posting schedules are indicative only and do not constitute guarantees. Delays may occur due to client responsiveness, platform limitations, internal review, or operational constraints.
6.5 Content Removal and Amendments
The Service Provider may remove or amend published content where necessary to address platform enforcement actions, compliance concerns, or operational issues, without prior notice to the client.
6.6 No Performance Guarantees
The Service Provider does not guarantee engagement levels, reach, impressions, follower growth, conversions, or any other performance metrics. Outcomes are influenced by third-party platform algorithms and audience behavior beyond the Service Provider’s control.
Article 7 – Client Responsibilities
7.1 Provision of Information
Clients are responsible for providing complete, accurate, lawful, and up-to-date information, content, and instructions required for the delivery of social media services. The Service Provider shall not be responsible for errors, delays, or issues arising from incomplete or inaccurate information.
7.2 Approvals and Timeliness
Clients are responsible for reviewing, approving, and responding to content drafts, recommendations, or queries in a timely manner. Failure to provide timely feedback may result in delays, skipped postings, or service limitations without liability to the Service Provider.
7.3 Legal and Regulatory Compliance
Clients remain solely responsible for ensuring that all content, messaging, promotions, advertisements, and interactions comply with applicable laws, regulations, industry standards, and advertising requirements in all relevant jurisdictions.
7.4 Platform Policy Compliance
Clients acknowledge that social media platforms operate under their own terms, policies, and enforcement mechanisms. Clients are responsible for ensuring that their business activities and content comply with such platform requirements.
7.5 Intellectual Property Rights
Clients warrant that they own or have the necessary rights, licenses, and permissions to use, publish, and distribute all content provided to the Service Provider and shall be responsible for any claims arising from intellectual property infringement.
7.6 Indemnity for Client-Supplied Content
Clients shall bear responsibility for any claims, complaints, penalties, losses, or damages arising from content, instructions, or materials supplied by the client, including third-party claims related to defamation, copyright, trademark, or regulatory breaches.
Article 8 – Service Provider Rights & Discretion
8.1 Operational Discretion
The Service Provider retains full operational discretion in how social media services are planned, delivered, sequenced, prioritized, modified, or withdrawn. Nothing in this Policy shall be interpreted as obligating the Service Provider to perform any specific activity in a particular manner or timeframe.
8.2 Right to Refuse Services
The Service Provider may refuse to provide, continue, or support any service or activity, in whole or in part, where, in its sole judgment:
- The request presents legal, regulatory, reputational, or operational risk
- Instructions are unclear, contradictory, or inappropriate
- Platform policies or ethical standards may be compromised
- Client conduct interferes with service delivery
8.3 Right to Suspend or Limit Services
The Service Provider may suspend, limit, or modify services without prior notice in circumstances including, but not limited to:
- Security or access concerns
- Platform enforcement actions or investigations
- Suspected misuse, abuse, or non-compliance
- Operational or resource constraints
8.4 Reputational Protection
The Service Provider reserves the right to take any reasonable action necessary to protect its reputation, brand, staff, and operational integrity, including distancing itself from content, accounts, or activities that may cause harm.
8.5 No Obligation to Continue
The Service Provider is under no obligation to continue providing services indefinitely and may withdraw services at its discretion, without assuming liability for business interruption, loss of visibility, or reputational impact.
8.6 Priority of Platform Compliance
Where a conflict arises between client instructions and platform requirements, the Service Provider shall prioritize platform compliance and internal governance standards.
Article 9 – Performance, Availability & Limitations
9.1 No Performance Guarantees
The Service Provider does not guarantee any specific results, performance metrics, growth, visibility, engagement, reach, conversion rates, or audience response arising from the use of social media services.
9.2 Platform Algorithm Dependency
Clients acknowledge that social media performance is heavily influenced by third-party platform algorithms, policies, and audience behavior, all of which are outside the Service Provider’s control and subject to change without notice.
9.3 Service Availability
Services may be affected by platform outages, system maintenance, technical failures, access restrictions, or external events. The Service Provider does not guarantee uninterrupted availability of services or platform access.
9.4 Indicative Timelines Only
Any timelines, schedules, posting frequencies, or turnaround times communicated by the Service Provider are indicative only and do not constitute commitments or service-level agreements.
9.5 Operational Constraints
Service delivery may be impacted by internal operational considerations, staffing availability, workload prioritization, public holidays, or unforeseen circumstances.
9.6 No Liability for Business Impact
The Service Provider shall not be responsible for any loss of business, revenue, goodwill, or opportunity resulting from service limitations, interruptions, or performance outcomes.
Article 10 – Security & Account Protection
10.1 Reasonable Security Measures
The Service Provider applies reasonable administrative and operational measures to protect access to social media accounts within the scope of services provided. Such measures do not constitute a guarantee of security or protection against unauthorized access.
10.2 Client Security Responsibility
Clients remain solely responsible for configuring and maintaining security controls on their social media accounts, including password policies, multi-factor authentication, user roles, and recovery settings.
10.3 Credential Limitations
The Service Provider shall not be responsible for security breaches, unauthorized access, or data loss resulting from compromised credentials, platform vulnerabilities, or actions taken by third parties beyond the Service Provider’s control.
10.4 Platform Security Incidents
The Service Provider accepts no responsibility for security incidents, suspensions, bans, or enforcement actions initiated by third-party platforms, regardless of cause.
10.5 No Cybersecurity Guarantee
The Service Provider does not provide cybersecurity, incident response, or forensic investigation services and does not guarantee prevention of hacking, phishing, account takeover, or data exposure.
10.6 Security-Driven Actions
Where security concerns are identified, the Service Provider may take reasonable actions, including limiting access or suspending activities, to mitigate risk without prior notice.
Article 11 – Data, Content & Intellectual Property
11.1 Content Ownership
Unless otherwise agreed in writing, ownership of client-supplied content remains with the client. The Service Provider does not assume ownership of such content by virtue of managing or publishing it.
11.2 Usage Rights
Clients grant the Service Provider a non-exclusive, revocable, and limited right to use, modify, reproduce, and publish content solely for the purpose of delivering the social media services.
11.3 Service Provider Materials
Any templates, workflows, methodologies, captions, formats, concepts, strategies, or materials developed by the Service Provider remain the intellectual property of the Service Provider unless expressly agreed otherwise.
11.4 Data Availability and Retention
The Service Provider does not guarantee long-term storage, archiving, retrieval, or availability of content, analytics, messages, or platform data. Data retention is subject to platform limitations and internal operational practices.
11.5 Data Portability
The Service Provider is under no obligation to export, migrate, or transfer data, content, or account information to the client or any third party upon service suspension or withdrawal.
11.6 Deletion and Removal
Upon cessation of services, the Service Provider may remove access, delete locally held materials, and discontinue data handling without prior notice, subject to applicable laws.
Article 12 – Third-Party Platforms & Tools
12.1 Platform Dependency
All social media services are dependent on third-party platforms, tools, and systems that are not owned, operated, or controlled by the Service Provider. The Service Provider makes no representations regarding the availability, functionality, or reliability of such platforms.
12.2 Platform Policies and Changes
Third-party platforms may modify their terms, policies, features, algorithms, or enforcement practices at any time. The Service Provider shall not be responsible for the impact of such changes on service delivery, performance, or account status.
12.3 API and Tool Limitations
Where services rely on platform APIs, integrations, or third-party tools, functionality may be limited, restricted, or discontinued without notice. The Service Provider does not guarantee continued access to or compatibility with any platform feature or tool.
12.4 Platform Enforcement Actions
The Service Provider shall not be liable for suspensions, restrictions, bans, content takedowns, or other enforcement actions taken by third-party platforms, regardless of cause.
12.5 Third-Party Tool Usage
Any use of third-party scheduling, analytics, automation, or monitoring tools is subject to the terms and limitations of those tools. The Service Provider does not warrant their accuracy, security, or continued availability.
Article 13 – Confidentiality & Public Information
13.1 Confidential Information Handling
The Service Provider shall use reasonable care when handling information identified by the client as confidential within the scope of service delivery. This does not extend to information that is already public, becomes public through platform functionality, or is disclosed by the client or third parties.
13.2 Public Nature of Social Media
Clients acknowledge that social media platforms are public or semi-public by nature. The Service Provider shall not be responsible for public dissemination, sharing, replication, commentary, or misuse of content once published.
13.3 Limitations of Confidentiality
The Service Provider does not guarantee absolute confidentiality of content, communications, or account activity due to platform visibility, user interactions, screenshots, data scraping, or third-party access.
13.4 Disclosure Obligations
The Service Provider may disclose information where required by law, regulation, court order, or platform requirements, without prior notice to the client.
13.5 Client Disclosure Responsibility
Clients are responsible for determining what information is appropriate for public release and shall not submit confidential, sensitive, or restricted information for publication unless explicitly intended for public visibility.
Article 14 – Compliance & Legal Considerations
14.1 Client Compliance Responsibility
Clients remain solely responsible for ensuring that their social media activities, content, promotions, and communications comply with all applicable laws, regulations, industry standards, and regulatory requirements in all relevant jurisdictions.
14.2 No Legal or Regulatory Advice
The Service Provider does not provide legal, regulatory, tax, advertising, consumer protection, or compliance advice. Any guidance provided is operational in nature and should not be relied upon as a substitute for professional legal or regulatory counsel.
14.3 Jurisdictional Variations
Social media laws and regulations may vary by country, region, and industry. The Service Provider does not monitor or assess jurisdiction-specific compliance obligations on behalf of clients.
14.4 Industry-Specific Restrictions
Clients operating in regulated industries (including but not limited to finance, healthcare, food, pharmaceuticals, education, or government) are responsible for ensuring that all content and activities meet applicable sector-specific requirements.
14.5 Platform-Led Compliance Actions
The Service Provider shall not be liable for actions taken by third-party platforms in response to alleged or actual legal or policy violations, including content removal, account restrictions, or reporting to authorities.
Article 15 – Limitation of Liability
15.1 General Limitation
To the maximum extent permitted by applicable law, the Service Provider shall not be liable for any loss, damage, claim, cost, or expense arising from or related to the provision of social media services under this Policy. This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.
15.2 Excluded Damages
The Service Provider shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, loss of revenue, loss of data, reputational harm, or loss of opportunity.
15.3 Platform-Related Losses
The Service Provider shall not be responsible for any losses arising from third-party platform actions, including suspensions, bans, content takedowns, algorithm changes, feature removals, or account restrictions.
15.4 Client-Provided Materials
The Service Provider shall not be liable for claims, penalties, or damages arising from content, instructions, or materials provided by the client, including intellectual property or regulatory violations.
15.5 Aggregate Liability
Where liability cannot be excluded under applicable law, the Service Provider’s aggregate liability, if any, shall be limited to the fees actually paid for the specific service giving rise to the claim, if applicable.
Article 16 – Indemnification
16.1 Client Indemnity Obligation
Clients agree to indemnify, defend, and hold harmless the Service Provider, its directors, officers, employees, contractors, and affiliates from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Client-supplied content, materials, or instructions
- Alleged or actual infringement of intellectual property rights
- Breach of laws, regulations, or platform policies
- Misuse of social media accounts or services
16.2 Third-Party Claims
This indemnity applies to claims brought by third parties, including platform operators, regulators, customers, competitors, or other users.
16.3 No Indemnity Obligation of the Service Provider
The Service Provider does not provide any indemnity to the client under this Policy.
16.4 Survival
The obligations under this Article shall survive the suspension, withdrawal, or cessation of services.
Article 17 – Suspension, Termination & Service Withdrawal
17.1 Right to Suspend Services
The Service Provider reserves the right, at its sole discretion, to suspend any part of the social media services immediately and without prior notice where it determines that:
- There is a security, legal, regulatory, or reputational risk
- Platform policies are violated or at risk of violation
- Required access, information, or approvals are not provided
- Client conduct interferes with service delivery
17.2 Service Withdrawal
The Service Provider may withdraw or discontinue services, in whole or in part, at any time and for any reason, without obligation to provide justification or advance notice.
17.3 No Continuity Obligation
The Service Provider is under no obligation to ensure continuity of service, transition support, or handover assistance upon suspension or withdrawal of services.
17.4 Effect of Suspension or Withdrawal
Upon suspension or withdrawal:
- Access to accounts or tools may be removed by the client
- Passwords must be changed by the client
- Content publishing and management activities may cease
- Locally held materials may be deleted in accordance with internal practices
17.5 No Liability for Suspension or Withdrawal
The Service Provider shall not be liable for any loss, damage, or business impact arising from the suspension, termination, or withdrawal of services.
17.4 Financial Settlement for Suspension: In the event of a suspension under this Article, the Service Provider may, at its sole discretion, issue a pro-rata refund for any pre-paid fees corresponding to the period of suspension. The issuance and acceptance of such a refund shall constitute a full and final settlement of any claims related to the interruption of service and shall not be deemed an admission of liability or fault.
Article 18 – Changes to the Policy
18.1 Right to Amend
The Service Provider reserves the unrestricted right to amend, update, revise, replace, or withdraw this Policy, in whole or in part, at any time and at its sole discretion.
18.2 No Prior Notice Requirement
Changes to this Policy may be made without prior notice to any client, customer, or third party. The Service Provider is under no obligation to notify users of any amendments.
18.3 Effective Upon Publication
Any amendment or update to this Policy shall become effective immediately upon publication on the Service Provider’s website or other designated communication channels.
18.4 Responsibility to Review
Clients are responsible for reviewing the current version of this Policy periodically. Continued engagement with the Service Provider’s services following publication of changes shall constitute acknowledgment of the revised Policy. The Service Provider is not required to maintain previous versions of this Policy.
Article 19 – Non-Contractual Nature
19.1 No Contract Formation
This Policy is published for informational and governance purposes only and does not constitute, create, or imply any contract, agreement, service-level commitment, or legally binding obligation between the Service Provider and any client or third party.
19.2 No Enforceable Rights
Nothing in this Policy shall be construed as granting any rights, benefits, or remedies to clients, users, or third parties against the Service Provider.
19.3 No Waiver of Rights
The failure or delay by the Service Provider to exercise any right or discretion under this Policy shall not be construed as a waiver of such right.
19.4 Superseding Effect
This Policy supersedes any informal statements, marketing materials, discussions, or representations relating to social media service account management, unless expressly stated otherwise by the Service Provider in writing.
Article 20 – Governing Law & Jurisdiction
20.1 Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain, without regard to conflict of law principles.
20.2 Jurisdiction
Any matter, dispute, or interpretation arising in connection with this Policy shall fall under the exclusive jurisdiction of the competent courts of the Kingdom of Bahrain.
20.3 Non-Contractual Clarification
For the avoidance of doubt, this Article is included for interpretative and administrative clarity only and does not create a contractual obligation or legal relationship.
Article 21 – Contact & Policy Queries
21.1 Policy Enquiries
Any questions or enquiries relating to this Policy may be submitted through the Service Provider’s official communication channels as published on its website.
21.2 No Obligation to Respond
The Service Provider is under no obligation to respond to enquiries, provide clarifications, or engage in correspondence regarding the interpretation or application of this Policy.
21.3 Discretionary Clarifications
Any clarification or explanation provided by the Service Provider shall be offered at its sole discretion and shall not amend, override, or create any obligation under this Policy.
Article 23 – Content Provision & Review Cycles
23.1 Discretionary Provision: Based on individual client preferences and operational feasibility, the Service Provider may provide drafts or previews of intended Content to the Client prior to publication.
23.2 Content Formats: For the purposes of this Article, "Content" may include, but is not limited to, standard posts, reels, stories, carousels, and other platform-specific formats supported by the Service Provider.
23.3 Provision Intervals: The interval and frequency for providing such Content (e.g., weekly, bi-weekly, or monthly) shall be determined by the Service Provider based on the agreed-upon operational schedule for that specific Client.
23.4 No Guarantee of Timing: While the Service Provider aims to adhere to agreed intervals, all provision timelines are indicative only. The Service Provider shall not be liable for delays caused by platform issues, internal resource constraints, or technical failures.
23.5 Client Review Responsibility: Where Content is provided in advance, the Client is responsible for reviewing and providing feedback within the timeframe requested by the Service Provider. Failure to provide timely feedback may result in the Content being posted as-is or the scheduled slot being skipped without liability to the Service Provider.
Article 22 - Disclaimers:
This Social Media Service Account Management Policy is provided for informational and governance purposes only and does not constitute a contract or service-level agreement. The Service Provider may amend this Policy at any time without notice. Continued use of our services constitutes acknowledgment of the most current version published on this website.
Policy Control & Publication
- Policy Title: Social Media Service Account Management Policy
- Binding Nature: Non-Contractual
- Governing Law: Kingdom of Bahrain
- Effective Date: Upon publication
- Last Updated: 01 Jan 2026
- Version: 1.0